Rules of sale of services

GENERAL PROVISIONS

1. The Service Sale Rules (hereinafter – the Rules) apply and are mandatory for all users (hereinafter – Clients) of services provided by AB Birštonas Sanatorium “Versmė” (hereinafter – the Sanatorium).
2. These rules regulate the procedure for purchasing, reserving, using, paying for, exchanging and refunding services, and establish the rights, duties, responsibilities and prohibitions of Clients and the Sanatorium.
3. The Rules are publicly available on the Sanatorium’s website versme.com and at the reception. By purchasing or reserving services, Clients confirm they are familiar with these Rules and undertake to comply with them.
4. The Sanatorium reserves the right to change the Rules by informing Clients in advance via the website, reception, or other information channels.
5. Service Provider – AB Birštonas Sanatorium “Versmė” (hereinafter – the Sanatorium).
6. Client – any individual who has legally purchased or reserved services provided by the Sanatorium or uses them in accordance with the Sanatorium’s procedures.
7. Health Packages (hereinafter – Packages) – pre-assembled service offers by the Sanatorium, including accommodation, meals, medical and wellness procedures.
8. Advance Payment (hereinafter – Advance) – a Client’s prepayment confirming the reservation and included in the final service price.
9. When purchasing services, the Client must provide accurate and correct personal data necessary for the reservation and provision of services.
10. The Client assumes full responsibility for their health condition and the ability to use the selected services. The Sanatorium is not responsible for health issues or negative consequences arising due to the Client’s personal health characteristics or non-compliance with the Rules.
11. The Client has the right to use all ordered services while following the Sanatorium’s internal rules, safety, and hygiene requirements.
12. The Client must comply with all Sanatorium rules and act responsibly, respecting other clients and staff.
13. The Sanatorium is not responsible for the Client’s personal belongings left on its premises.
14. All disputes or disagreements are resolved through negotiations, and if unsuccessful – according to the laws of the Republic of Lithuania.

SERVICE RESERVATION

15. Reservation of services at Sanatorium “Versmė” is made through the official website http://www.versme.com/, directing the booking and purchase to the system https://booking.versme.com/packets
16. The Client is given the opportunity to choose from health packages or standard overnight stays presented in the booking system table.
17. After reviewing the Package composition and price, the Client may choose the desired arrival and departure dates and room type.
18. After selecting the offer and arrival date, the Client proceeds to the reservation form where personal data is entered, and if necessary, comments about the reservation are added. To confirm the reservation, the Client pays an advance using one of the following methods:
    1. Credit card (Visa, Mastercard, Eurocard);
    2. Electronic bank transfer (UAB Paysera LT).
19. Upon choosing one of the payment methods, the Client is directed to a secure payment page, where the payment is processed via UAB Paysera LT system. Payment data is authorized using a 128-bit encrypted protocol.
20. By checking “I have read and agree with the privacy policy and booking rules,” the Client declares understanding and agreement with the terms provided in the Service Sale Rules. Without this confirmation, the ordering and service usage procedures are not functional.
21. Once the UAB Paysera LT system confirms payment receipt, the Client automatically receives an email confirming the payment and reservation.
22. The email specifies:
    1. Client’s data;
    2. Sanatorium’s name;
    3. Total service price;
    4. Paid advance and remaining amount to be paid upon arrival.
23. The Client must keep the reservation confirmation email and present it upon arrival to prove the advance and calculate the remaining amount.
24. The Client with a personal “BookingRobot” account can link a credit card to the profile. Then, payments for services are automatically charged from the linked card. The Client may unlink the card anytime via profile settings in the “Payment Cards” section by clicking “Delete.” The security of credit card data is ensured by UAB Paysera LT, registered with the Bank of Lithuania.
25. If due to system error or software malfunction an incorrect service price is displayed (too low or too high), the Sanatorium has the right within 10 days of booking confirmation to inform the Client about the error and request payment of the correct amount. If the Client refuses, the Sanatorium may unilaterally terminate the agreement, deny services, and not compensate for any losses.
26. If no rooms are available when booking online, the Client may be offered a room upon request. In such case, the Client fills out a form and receives an email response:
    1. Confirmation if a free room is found;
    2. Rejection if service cannot be provided.

SERVICE PAYMENT AND BOOKING

27. The Client pays a 30% advance using one of the two available methods in the system, and the remaining amount upon arrival at the Sanatorium.
28. The Client does not incur any costs related to the booking transaction.
29. If the booking is canceled no later than 7 days before the planned arrival date, the advance is refunded. The Sanatorium undertakes to return the advance to the payer within 21 business days to the same account from which the payment was made.
30. If the booking is canceled less than 7 days before the planned arrival date, the advance is non-refundable. In such case, the entire amount paid is forfeited.
31. If the Client reserved at a promotional price with a special package, changing the order may result in recalculation of the full price according to current rates.
32. If the Client wishes to downgrade from a higher-class room to a lower-class room, the price difference is not refunded.

REFUND POLICY

33. Clients wishing to leave the Sanatorium earlier may receive a refund for services in the following cases:
    1. In the event of death of close relatives (spouses, children, parents, siblings) upon presenting a death certificate – 100%;
    2. Due to other acute illnesses while being treated or resting in the Sanatorium – 70%.
34. In all other cases, if the Client leaves early, no refund is issued.
35. The Client leaving for reasons specified in points 33.1 or 33.2 must complete a departure and refund request at reception and consult the attending physician, or the on-duty doctor if the attending is unavailable. The doctor confirms the justified reason and forwards the request to administration. Upon approval by the Director, the money is refunded at the Sanatorium’s cash desk.
36. If the Client departs after working hours or on weekends, they must indicate a bank account number for the refund and leave the request at the reception.
37. By purchasing individual medical or SPA procedures, the Client confirms agreement with the service sales rules, agrees to arrive at the scheduled time and not be late, and understands that the individual procedure can only be canceled or rescheduled as per the established rules. The full rules are available at the reception or on the Sanatorium website versme.com.
    1. Clients who cancel an individual medical or SPA procedure no later than 24 hours before the scheduled time may receive a full refund or reschedule the procedure.
    2. If canceled less than 24 hours before or if the Client does not arrive, no refund is issued, and the procedure is considered completed.
    3. If the Client is late, the procedure duration may be shortened, and lost time is not compensated. No partial refunds are provided for shortened services.
38. Clients who cancel individual medical or SPA procedures at least 24 hours in advance may receive a full refund or reschedule.
39. If canceled less than 24 hours in advance or no-show, payment is non-refundable, and the procedure is considered completed.
40. If late, the procedure time may be reduced, and no compensation or refund will be provided.

PERSONAL DATA

41. AB Birštonas Sanatorium “Versmė” respects clients’ privacy and commits to complying with personal data protection regulations.
42. Personal data is processed lawfully, fairly, and transparently.
43. Data is processed based on consent and in compliance with applicable laws.
44. Data is stored for as long as necessary for service provision or other legitimate purposes.
45. Clients have the right to access, correct, restrict processing, or delete their personal data.
46. The designated data protection officer is Karolina Valūnienė, HR Manager, B. Sruogos g. 9, Birštonas, tel.: +370 602 03 694, email: valuniene@versme.com

GIFT CARD USAGE

47. The gift card confirms the right of the holder to use services up to the specified amount.
48. The gift card can only be used for services of Sanatorium “Versmė,” including the day SPA “Grožio sodas” (B. Sruogos g. 9, Birštonas).
49. The gift card is valid for 12 (twelve) months from the date of purchase, unless stated otherwise.
50. The card is non-refundable and cannot be exchanged for cash. If not used within its validity period, the funds are not refunded and the service is considered provided. The card can be extended once for 1 month with a one-time €20 fee by contacting registratūra@versme.com
51. If the value of goods/services is less than the gift card value, the unused balance is not refunded. If the cost exceeds the card value, the difference can be paid at reception in cash or by card.

FINAL PROVISIONS

52. The Client must provide accurate and correct information in the booking form. The Sanatorium is not responsible for incorrectly selected dates or other incorrect Client data.
53. Responsibility for proper processing of reservation payments lies with the electronic payment service provider UAB Paysera LT.
54. The Sanatorium or the company providing the online booking service is not responsible for system unavailability due to reasons beyond their control or other technical issues that cannot be managed.